Nest Camera Power Supply

[AALVIS]

My Nest cam power supply caught on fire.  Has anyone else experienced this?

Nest Power Supply 4/21/22

[JillG]

Hi AALVIS,

I sent your post over to the Nest support team. 

Thanks for including that photo.

Jill

[SteveT1]

Hi folks,

I appreciate the help @JillG. Sorry to hear about that. ould you fill out this form so we can check this with our team? 

Let us know once you're done.

Thanks,
Steve

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, you can reach out to our Google Support team or feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[AALVIS]

Steve,

Sorry for my slow response; I've been out of town for a few weeks.  I completed your request for information form a few minutes ago. 

I have several of these cameras in my office building and home, so you can understand my concern.

[SteveT1]

Hi there,

Thanks for filling out the form. As a reference, here's your case ID: 7-6367000032532.

We'll contact you via email so we can continue this conversation via that channel. Let me know if I can assist you with anything else, otherwise I’ll be locking the thread in 24 hours.

Regards,
Steve

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.