12-16-2023 09:03 AM
I have owned my nest cam for under a year. One of the camera's batteries were drained completely. Tried charging it with the power cord facing the front of the unit but got no "white blinking light." Left in the outlet for 24 hour, still reflecting off line. Changed power cord adapter with the same result and now have changed to a different outlet. I am still not able to charge the unit. Googles support page didn't help.
Thanks,
Matt
12-16-2023 09:21 AM
You could try carefully cleaning the pins on the USB plug with a Q-tip, as a few other customers have. I've also seen posts from customers who have had a faulty charging cord.
If that doesn't help, try contacting Support about a warranty replacement before you reach the 1-year warranty cutoff, using the link and instructions on the post below:
We've had a battery camera since Sept. 2021, plugged in with the optional power cable, so it doesn't run off of battery power and is "Live" all the time.
12-19-2023 01:36 PM
Hi there,
@callhealy, thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.
I appreciate the input, @MplsCustomer.
Best,
Jenelyn
01-01-2024 07:45 AM
Tried that, it didn't work.
12-20-2023 09:22 AM
Thanks for your advice. I will try cleaning the plug. The charging cable has only been used about 6 times so there shouldn't be any issue with that.
Thanks again & Merry Christmas.
Matt
12-20-2023 11:49 AM
Hi callhealy,
That sounds like a plan! Please keep us posted.
Regards,
Jenelyn
12-27-2023 02:44 PM
Hey everyone,
@callhealy, I’m chiming in to check if you still need help with the Nest camera. Is the device charging now?
If the issue persists, let's reset the camera to factory settings to isolate the hardware issue. Follow the steps below:
Let me know if the issue persists.
Thanks for the help, MplsCustomer and Jenelyn.
Best,
Lance
01-01-2024 07:44 AM
Thanks for your comment. I have tried that but it didn't correct the issue.
01-01-2024 07:48 AM
Try contacting Support about whether you need a warranty replacement, using the link and instructions in this post:
01-01-2024 04:51 PM
Hello all,
@callhealy, thanks for keeping us in the loop. I wanted to check if you still need help with this. Were you able to contact the support team as suggested by MplsCustomer above? If yes, how was it?
Keep me posted.
I appreciate your response, MplsCustomer.
Regards,
Lance
01-02-2024 12:33 PM
I did reset the nestcam. It wasn't recognized by my wifi network. Went in and removed the camera from the app on my phone and reinstalled it. I was finally able to get it back on line. Best, Matt
01-02-2024 01:05 PM
Hey Matt,
Woohoo! I’m glad to hear that this has been resolved. Thanks for sharing your resolution with the Community. Feel free to reach out if you have any questions in the future, or visit our Help Center if you need to fix a problem with a Nest camera or doorbell.
All the best,
Lance