08-26-2022 08:31 AM
After around two years of pretty good work our wired Nest camera/doorbell has stopped I think due to the very hot weather we had a few weeks ago, been trying off & on the reset the WiFi without success anyone on here had the same problem and know an easy way of sorting it out or do they last about two years. The internal bell works but you only hear that at the door!
08-26-2022 11:59 AM
When you say "our wired Nest camera/doorbell has stopped", what do you mean? Are you able to get a live view of the camera? Do you get event history or 24/7 history?
If your failure is limited to your Nest Hello cutting out in mid-ring, failing to ring your indoor chime, and going offline briefly whenever someone presses the doorbell button, it could be the failure of the doorbell's internal battery, as described below. Otherwise, you might have a more general failure.
The thread below has over 800 replies from customers having the same problem. It's caused by the failure of the Nest Hello's internal battery. It's happened on two of our Nest Hellos, both less than a year old. Since we did not want to attempt to dismantle our doorbells and replace the battery (https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729), and since we're past the 1-year warranty and Google Nest says it "cannot" replace doorbells older than a year, we turned off our internal chime under settings and turned on "Visitor announcements" to get doorbell rings announced on our Nest Hubs and Nest Mini.
08-27-2022 12:58 AM
It stopped WiFi we have tried our two Wifis Devolo and the main Router Virgin, been working fine for about two years but the very hot weather have I think cooked via the camera 44c I recorded on the cars temp, might only go up to 45c in the driveway that the camera covers.
08-29-2022 08:30 PM
Hi folks,
Thanks for your help here, MplsCustomer.
Thanks for sharing that with us. No worries, we'll check this out. To help us get a better picture of what's happening, do you mind sharing a photo?
Looking forward to your response.
Thanks,
JT
09-05-2022 05:36 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
09-06-2022 05:38 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie