Nest Camera and Doorbell setup

[Y2Grae]

I bought Wired Doorbell and the Nest Outdoor camera 

Camera synced up with my Home app and is looking good - the Doorbell however ...

When I created my Nest account and linked to my home - the setup NC errors out NC0013 (wifi on bell not matching home)
If I create a new home in nest, then the doorbell will allow me to connect

If I want to take out a subscription - will it work on my camera (on main home app) and my doorbell (on nest 2nd home account)

any hints to sync them better?

[MplsCustomer]

@Y2Grae 

You want to get both devices on the same "home" before you get a Nest Aware subscription because the subscription applies only to one "home".

The "NC013" error says "your camera couldn't connect to your other Nest product(s)" (https://support.google.com/googlenest/answer/9240048?hl=en#camera_cant_connect&zippy=%2Cnc-errors).

That seems a lot like the couldn't find "assisting device" error that has plagued lots of other customers. (We've been lucky and haven't encountered it.) It seems the error occurs when Google Nest tries to obtain the SSID and password for your WiFi network from another Google Nest product.

I don't know the right solution. Customers have suggested a bunch, and some work for some people but not others. Google Nest Support says they are STILL researching the problem.

You can try checking this short thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-will-not-connect-to-ne...

Or you can check this very long thread with over 160 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

Or you can try contacting Google Nest Support. This has worked for some customers but not others.

[Y2Grae]

I have solved this:

I removed both doorbell and camera.

then added doorbell first via next app

then I added the camera (which I had to bring inside to help pair)

now both cameras are on the same home

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.