cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Camera (battery) not viewable in Browser

Cliffy
Community Member

Purchased over $500 in cameras to find out that the "Nest" cameras do not work with the nest app.  Also, I'm unable to view the cameras in a browser.  Why would Google take this basic functionality away.  Very disappointed and considering returning all the cameras.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Cliffy 

You have discovered what many of us Google Nest customers have also discovered this fall after purchasing one or more new Google Nest cameras: the new Google Nest cameras released in the fall of 2021 work ONLY with the Google Home app and NOT with the Google Nest app (and NOT with the home.nest.com website).  But they are still called "Nest" cameras.  Go figure.

Google's justification for this (and multiple customer reactions) can be found on these blogs in this forum:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Cliffy
Community Member

You haven’t read any of these comments. Let you product manager know that the end users, you know - the ones paying for your products, hate the Google home app. They really like the nest app. For you to take a nest product away from the nest app. Most of us don’t care about speakers and displays. Had 90% of us known that the Google home app was the only place to view our cameras , we would not have purchased. I’m still considering returning mine. Also, to trick consumers into believing these were nest products that worked with the nest app is dishonest. No browser support  is dishonest. Shame on Google for this massive failure. 

Brad
Community Specialist
Community Specialist

@Cliffy

 

Thank you for your feedback! It is appreciated always. I am sorry to hear that your experience hasn't been the best. I can imagine missing the features that you are used too must have been frustrating. Please provide your feedback on the app, and it can get sent forward. At this time however, I am going to go ahead and lock this thread. Thank you for your time, and please feel free to start a new thread if you have another issue that you need addressed.

 

Best Regards,

Brad.

Eric_B
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric