Nest Camera issues

[BarbL]

My best camera is recording but when I click on the photo to view recording, the blue circle just spins like it's looking for the video. I reset all the cameras and reset WiFi but still nothing. Any suggestions?

[shogo]

I recently have a lot of issues with videos not loading as well, with the blue circle/square stuck in the middle of screen.

[Gelo]

Try using Nest or Google Home website and check if the video recording is still loading.

[nerys]

Hi everyone,

Thanks for posting in the community!

I'm so sorry to hear you're just seeing a blue circle spinning when trying to view the video history. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you all. Can you please help me answer the next questions?

• Are you using the Google Home app or the Nest app?
• Is your WiFi router or access point within a reasonable range (1 to 15 meters or 3 to 50 feet) from your Nest Cameras?
• Does the live video function without any difficulty?
• Does this happen with all the Nest Cameras at your location? Can you please specify the models of your devices?
• When waiting on the video history screen, do you receive any error messages?
• What are your upload and download speeds near your Nest Cameras?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.