cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Camera offline

chipmunk
Community Member

My Wyze cameras are all online but having issues with this new Outdoor Nest. My old one was good but the electrical cord worn. This one has been down for over 1 hour now. It's not the internet.  My doorbell camera is working fine. The Nest just went off line. I tried rebooting by unplugging it, but no luck. Frustrated because the cost and paying for Nest Aware. 

6 REPLIES 6

Olmule66
Community Member

Same here^^seems like it’s always down when you need it too. 

EmersonB
Community Specialist
Community Specialist

Hi folks,
 

@chipmunk and @Olmule66 I know how important it is to have a working camera and I would really love to help you with this one. To confirm, what is the light status of your Nest camera? Are you getting any error messages? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
 

Give these steps a try:

  • Try to reset the Nest cam to the factory default.
  • Remove it from your Nest App or Google Home App.
  • Re-add the Nest camera.

 

Keep me posted.

 

Regards,

Emerson

Update the same day. Google actually helped me the same day. We did a number of checks including reboot, unplug, etc to no help. I finally had to update the App and that worked. So now I know I can try that. I can actually stream my camera using a Google Nest Hub. Everything working good 👍

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Chipmunk, awesome, glad to hear! Thanks for updating the Community forum of your resolution.

 

Olmule66, were you able to try the steps provided by Emerson? If so, how did it go? Let us know if you need more help.

 

Thanks for the help here, Emerson.

 

Best,

JT

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@Olmule66 I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

 

@Jt I appreciate your help.

 

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Olmule66,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Emerson