Nest Camera offline

[ufcflip]

we recently changed carriers, we went from C-Spire, which is a local company to AT&T, and when we did…because we changed our Wi-Fi, we lost usage of the camera. I checked the camera and the mounting plate, and there are no serial numbers or barcodes and unfortunately, we probably threw out any paperwork that had a code on it for that camera. So, I need to find out how to get that camera back online. Please advise.

[MplsCustomer]

@ufcflip 

It works best if you removed your camera from the Google Nest app or Google Home app (as appropriate) while you were still on your old Wi-Fi network.  You can try doing a manual factory reset now (https://support.google.com/googlenest/answer/9252162).

You can reinstall your camera in the Google Nest app or Google Home app (as appropriate) by selecting "Continue without scanning" and entering the 6-character alphanumeric Setup Code that is printed on the back or bottom of your camera or the bottom of the base--depending on the camera. If you search for install instructions for your camera on Google Nest Help (https://support.google.com/googlenest/), you should be able to find the location of the Setup Code.

If it's worn off or illegible, and the QR code is also worn off, then you won't be able to reinstall your camera.

We started writing down and saving our Setup Codes several years ago because of this.

[Lance_L]

Hello folks,

@ufcflip, I appreciate you writing to the Community. I wanted to check if you still need assistance with the Nest Cam Outdoor. Have you had any chance to check MplsCustomer’s response above? If so, how did you find it?

I’m afraid that if you don’t have the QR code or the setup code, you won’t be able to set up and connect the Nest camera.

Let me know if you have any other questions.

Thanks for the help, MplsCustomer.

All the best,

Lance