Nest Camera screw

[Celiadial]

I cannot remove the hex screw from the camera, need to move camera and the screw appears to be stripped. Is there an alternate option to remove?

[gmelanymelissa]

Hi Celiadial,

Thanks for posting in the community. I understand you’re unable to remove the hex screw from your Nest Camera and need to know if there's an alternative way to remove it as the screw seems to be stripped. No worries, help is here!

To better assist you with accurate information, I’d like to ask a few questions:

• What specific model of Nest Camera do you have? Here’s a helpful article about how to identify your camera model.
• Can you provide a photo of the screw and the stripped head?
• Is the camera mounted to a wall, ceiling, or a stand?
• Have you already tried using a different hex key or a different tool?

Keep me posted.

Regards,

Melany