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Nest Camera

bugstir
Community Member

Screenshot_20220127-060930.png

Screenshot_20220127-030841.png

 as you can see under 2 hours history just disappears. It's like the camera resets and self self-destructs historical events. Please advise

1 ACCEPTED SOLUTION

I understand now. I was under the impression without a subscription that the system would hold up to 3 hours worth of events. I did not know the system recycled every 3 hours. Essentially erasing the prior 3 hour events.... Too good to be true.

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3 REPLIES 3

MplsCustomer
Bronze
Bronze

@bugstir 

If you have a Google Nest Camera (Battery) and you do NOT have a Nest Aware or Nest Aware Plus subscription, then you only have access to events that occurred in the last three hours.

We have the same camera but have a Nest Aware Plus subscription and so have access to 60 days of event video history and 10 days of 24/7 video history.

The specifics are listed on this Google Nest Help page:
https://support.google.com/googlenest/answer/9681538

I understand now. I was under the impression without a subscription that the system would hold up to 3 hours worth of events. I did not know the system recycled every 3 hours. Essentially erasing the prior 3 hour events.... Too good to be true.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.