Nest Cameras Full History

[Maxxim00]

In the Google Home App for iOS, I am able to view live activity, but if I pull up full history and try to open a clip I get the message “there was a problem connecting to the camera stream”

I have a mix of Nest Indoor, Nest Outdoor, and Nest Doorbell. This is occurring on all cameras. I have reset my network. I have reset the devices. None of these troubleshooting issues has resolved the issue.

I would like to point out that if I use the Nest App for iOS I don't have any issue; this seems to be an issue with the Google Home app.

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Nyorker]

I have 6 cameras and pay for best aware plus. My one indoor camera keeps showing no events. This has been going on for months. My other cameras are fine. I reset the camera, removed it from the account and reinstalled and still the same . Any ideas?

[Maxxim00]

I am still having the issue. The last thing I tried was removing and re-adding the cameras to the network. 

[Brad]

@Maxxim00

If restarting and adding and removing the devices didn't work, then have you tried making sure that your apps are up to date? I know that there was Google Home app 2.45 Release. That may fix this issue if you haven't updated yet.

Best Regards,

Brad.

[Maxxim00]

I am on app version 2.45.106