07-06-2023 05:47 PM
I have two Nest Indoor cameras, and one Nest Outdoor Cameras. Both are Version 1. Both purchased new within the last 6 months. All of a sudden, they are having problems staying connected to Wifi. I have not changed my Wifi Network settings/Passwords etc. I have done the following: 1) Simple Reboot, 2) I have rebooted the modem, the router, and all of the satellites, 3) I have removed the Indoor cameras from account and then added them back in. They work for a bit, then go offline for no reason. One indoor camera is particularly buggy. Very difficult to get it to connect to Wifi. The outdoor camera seems to be able to come back online after a reboot. I am using an EERO mesh system. The buggiest camera is within 3 feet of an eero Satellite.
07-10-2023 09:34 PM
Hello Mrslimpy,
Thanks for reaching out here in the Community and for sharing the steps you've done. To confirm, are you getting any error messages? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Nest Camera? We would recommend you to perform a factory reset and check its behavior. Let us know how it goes.
Regards,
Emerson
07-13-2023 12:01 AM
Hey Mrslimpy,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
Best,
Emerson
07-14-2023 12:02 AM
Hi Mrslimpy,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson