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Nest Cameras V1 intermittently losing WiFi connection

David58
Community Member

I have 3 Nest cameras - Outdoor camera, Indoor camera and Doorbell camera.  All 3 are plug in connections to my WiFi.  The doorbell camera does NOT lose connection, however, the Indoor and Outdoor cameras lose connection intermittently.  The Indoor camera is actually very close to the router, so I don’t think it is distance issue.  The Outdoor camera and Indoor camera are about 6 years old.

any advice would be appreciated.

thanks!

1 Recommended Answer

David58
Community Member

Hi Archie,  I did not make any changes to my WiFi settings and there are no electronic devices near the camera.  I have other devices that use WiFi and they are up and running 24-7.  Both cameras are a little old so wondering if they have run their course?  I have a new indoor camera that I will try next week to see if it is actually the physical device.

View Recommended Answer in original post

5 REPLIES 5

aatienza
Community Specialist
Community Specialist

Hey David58,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

 

Thanks,

Archie

David58
Community Member

Hi Archie,  I did not make any changes to my WiFi settings and there are no electronic devices near the camera.  I have other devices that use WiFi and they are up and running 24-7.  Both cameras are a little old so wondering if they have run their course?  I have a new indoor camera that I will try next week to see if it is actually the physical device.

aatienza
Community Specialist
Community Specialist

Hey David58,

 

Gotcha — let us know if you're getting the same issue after setting up your new camera.

 

Thanks,

Archie

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @archie. Checking in to see if you have further concerns about your Nest cameras? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve