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Nest Cams only showing event history

PatrickT45504
Community Member

I have 4 Nest Outdoor cameras connected to my Google Home App.  Until recently I was able to view 24/7 video history for 30 days...I could scroll through video to any point in time I wanted.  Now, I'm only able to view history related to events...and nothing in between.  Is this a new normal?  I purchased these for 24/7 viewing so these are worthless to me now.

1 Recommended Answer

Thank you for this.  It looks like my account renewed with NestAware and not plus.  I made the change.  Thank you

View Recommended Answer in original post

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@PatrickT45504 

Did your Nest Aware Plus subscription lapse? Are your Google Nest Cameras (Battery) plugged in all the time? If they are not, and are running on battery power, they can only record events.

You can check your subscription under Settings | Nest Aware in the Google Home app or on this link: https://store.google.com/subscriptions?hl=en-US

Maybe this link will also help:

https://support.google.com/googlenest/answer/9681538?hl=en

Thank you for this.  It looks like my account renewed with NestAware and not plus.  I made the change.  Thank you

Brad
Community Specialist
Community Specialist

Hi there,

 

Very glad to see you were able to resolve this for yourself. Thank you for letting us know that your concern has been resolved. We'll keep this thread open for 24 hours, after which the thread will be locked.

 

Best regards,

Brad