Nest Connect won’t connect

[NestHelpless]

My nest connect, doorbell & lock we’re working fine. Then an electrician disconnected everything. I cannot get my nest connect to connect to wifi. I tried all the troubleshooting steps. It just blinks blue, never turns green. Help!

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Also, try to factory reset your Yale lock, which you can find out more about here. 

Best regards,
Brad

[EmersonB]

Hi everyone,

@NestHelpless how's it going with your Nest products? Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working. Also, don't hesitate to check the link above to know how to reset your Nest Yale lock.

Keep us posted.

I appreciate the help, Brad.

Regards,
Emerson

[EmersonB]

Hello NestHelpless,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson