Nest Door Bell (wired) - Peeling

[ANever25]

I’ve had my Nest doorbell (wired) for less than a year and the front face protective coating is peeling. I’m worried water intrusion may affect the electronics of the device. This is unacceptable quality coming from Google. The doorbell is under a well shaded porch and is protected from direct sun exposure. 

[MplsCustomer]

@ANever25 

If you've had your doorbell for less than a year, you could try contacting Support about getting it replaced, starting with the link below. Two of our Google Nest Hello Doorbells are peeling and past the 1-year warranty, so we purchased silicone skins on Amazon to cover the peeling shards.

https://support.google.com/googlenest/gethelp

[Lance_L]

Hi ANever25,

Thanks for posting in our Community and for being a valued customer and part of the Nest family.

I apologize for the inconvenience. We would be happy to assist you with this. Please fill out this form with all the necessary information, and then let me know when you are finished.

I appreciate the help, MplsCustomer.

Best,
Lance

[zoeuvre]

Hi folks,

@ANever25, we haven't received your form. Were you able to fill it out? Do you still need help?
 

Thanks,

Zoe

[smilazzo]

My nest doorbell is also peeling. I tried chatting with Google and couldn't get through. Can I fill out the same form?

[Dan_A]

Hello everyone,

@smilazzo, we apologize for the inconvenience. If your Nest Doorbell is also peeling, then please do. Kindly fill out the form above and let us know once you're done.

@ANever25, have you had the chance to fill out the form provided above?

I look forward to your response.

Kind regards,

Dan

[smilazzo]

I just submitted the form. Thank you.

[Jenelyn_O]

Hey smilazzo,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

I appreciate the help, @MplsCustomer, Lance, Zoe, and Dan. 

Regards,

Jenelyn