Nest Doorbel Battery installation Failure

[philipvanwijk]

Hi,

I am trying to install my NEW Google Doorbell (Battery). All seems to install fine until I unplug the doorbell from the (USB-C) power supply. In the next step the doorbell image must show on the screen of my phone. The screen shows that the doorbell is "OFFLINE"

The doorbell itself doesn't show any lights. (battery is fully charged)

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Please let me know if this has a change on your doorbell.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie

[philipvanwijk]

Hi Brad,

Thx,

Finally I managed to connect the Google Doorbell to WiFi via my wife's iOS (iPhone 13).
Unfortunately, it didn't work with Android.
But everything seems to be working now.

Thanx again

[Brad]

@philipvanwijk

I am relieved to hear that you found a solution! I will go ahead and mark this thread as resolved, but I'll keep the thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad