Nest Doorbell 2nd Gen Indoor Chime Not Working

[MRL5002]

I'm unable to get the indoor chime to activate. The camera is functioning properly. I have a solid blue light. Things I've tried:

- I had an older mechanic style doorbell with a plunger. When I installed the Nest Doorbell and pressed the doorbell, the plunger would move but not strike the chime plate.

- indoor chime button is on. Quiet is off

- I've tried toggling between electronic chime Y/N setting. Didn't help.

- I replaced the doorbell transformer using Googles recommended voltage and VA. Didn't help.

- I replaced the doorbell. Didn't help.

- I then replaced the transformer with the suggested 16v, 30VA in the form posts. Didnt  resolve the issue.

- I tried having Googles chime puck hooked up and not, didn't help.

- I'm completely out of ideas after 4 hours of trouble shooting. 

In case people are wondering, the old doorbell (12 years old) was working fine before install. 

[MplsCustomer]

@MRL5002 

It seems you've performed all of the possible steps to resolve the problem. Is your "chime puck" wired as shown in the diagram on this Help topic?

https://support.google.com/googlenest/answer/12153643

Several customers in this forum have reported defective "chime pucks". It seems that at least some had to get the whole doorbell package replaced in order to get a new "chime puck". You could try contacting Support to see what they say:

https://support.google.com/googlenest/gethelp

[MRL5002]

Thanks for following up.  To the best of my knowledge, I have the puck installed correctly.  I have reached out to Google Support requesting assistance.

[MRL5002]

Fix - Installing a 30VA doorbell transformer. Oddly, this seemed to work the next day. I now have an indoor doorbell chime. 

[Jeff]

Hey MRL5002,

It looks like you were able to get this worked out. I appreciate you sharing what the fix ended up being for you. I did want to follow up to see if you had any other questions to or to see if you were all set. If there's more you need, just let me know.

Thanks,
Jeff

[EmersonB]

Hello Fraa,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and Jeff.
 
Best,
Emerson

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate your help, @MplsCustomer, Emerson and Jeff.

Regards,

Jenelyn