Nest Doorbell Battery (2nd G) is EASILY FRAGILE?

[tart1972]

Hi,

My Nest Doorbell (Battery, 2nd Generation) was purchased a year ago and completely useless because the doorbell is out of HOME network. The major issue should be the battery with my guess. In this morning, I contacted Google customer center and communicated over 1 hour long. Google customer center asked me all kinds of questions to check Nest Doorbell technical conditions. Later, the customer center asked me the photograph of my Nest Doorbell, actually, I owned to see plus, asked me to see the purchase receipt. Then, all of this LONG, LONG, LONG, painful process, the customer center service person said, "my warranty period" is OVER. She can help NOTHING. Is this Google treating their customers? The battery powered Nest Doorbell is SO EASILY out of order.

What I and my wife are upset, the attitude of Google Nest service center. We treated like a **bleep** Dog. 

Now, I understand why Google is LOSING AI competition with MS because Google is SO ARROGANT.

Please DO NOT BUY Google Nest Home Products. You will treat like a **bleep** Dog like us.

[Brad]

Hey there,

I appreciate your sharing your experience with us. I get where you're coming from, and I would love for you to share your feedback with us. We’re always looking for ways to improve, and appreciate you sharing. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad