03-08-2024 01:50 PM
I just bought the Nest Battery doorbell (for some reason the Nest Wired Gen 2 isn’t available in the uk). I just cannot get it charge, The Nest is replacing a Ring Pro which was hardwired to a 24vDC feed, which is now wired into the Nest Battery, I have set up motions zones etc, but in one day I’ve lost 13% on the battery, I can see the symbol for charging, but it clearly isn’t.
I’ve checked the voltage on the terminals for the doorbell and it’s exactly where it should be. I did reach out to Nest Support via online chat, and was told it means I have to bring it in to charge. No acknowledgement that I have it wired in, and it should be charging.
At a los on this one..
03-13-2024 07:39 AM
Hi NickB73,
Uh-oh! I'm sorry to hear about the difficulties you're experiencing with your Nest Doorbell (battery). It's frustrating when a device doesn't charge as expected, especially when it's connected to a power source. Here are a few suggestions to troubleshoot the issue:
Let us know if that helps.
Best,
Zoe