cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Doorbell Battery Warranty

gwmum
Community Member

I have a nest doorbell battery purchased in January 2023.  My doorbell dislodged from the mount and fell to the ground, breaking the lens.  I can see that this appears to be a known issues as there are several posts on here stating the same problem.  I am attempting to make contact with support to request a warranty claim however I am having ongoing problems making contact.  I have tried the call back option however every time I receive a call back I get the message “Sorry about this, I couldn’t connect your call”  I have also tried live chat but every time I try this option, no matter what time of the day it is, I am prompted to “try again during support hours”  I’ve emailed support but apparently they do not have “enough tools to assist with this issue”  I am now at a loss as to what to do.  

 Any suggestions would be greatly appreciated.

Cheers

Gail

6 REPLIES 6

JillG
Diamond Product Expert
Diamond Product Expert

Hi @gwmum 

I'll escalate your post over to our community team. They may be able to get you to the best help.

Thanks-

Jill

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. We'd like to check for any option. Please fill out this form with the needed information and let us know once you're done.

 

I appreciate your help, @JillG.

 

Best,

Jenelyn

gwmum
Community Member

Hi Jenelyn_O 

I have completed the form and submitted it.

Regards

Gail

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@gwmum, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for answering, JillG and Jenelyn.

Regards,
Emerson

gwmum
Community Member

Thanks Emerson

EmersonB
Community Specialist
Community Specialist

Hi gwmum,

You're welcome. Let us know if you have more questions in mind or else I'll be locking this thread after a day.

Best,
Emerson