Nest Doorbell Battery Warranty

[gwmum]

I have a nest doorbell battery purchased in January 2023.  My doorbell dislodged from the mount and fell to the ground, breaking the lens.  I can see that this appears to be a known issues as there are several posts on here stating the same problem.  I am attempting to make contact with support to request a warranty claim however I am having ongoing problems making contact.  I have tried the call back option however every time I receive a call back I get the message “Sorry about this, I couldn’t connect your call”  I have also tried live chat but every time I try this option, no matter what time of the day it is, I am prompted to “try again during support hours”  I’ve emailed support but apparently they do not have “enough tools to assist with this issue”  I am now at a loss as to what to do.  

 Any suggestions would be greatly appreciated.

Cheers

Gail

[JillG]

Hi @gwmum 

I'll escalate your post over to our community team. They may be able to get you to the best help.

Thanks-

Jill

[Jenelyn_O]

Hi there,

Thanks for reaching out. We'd like to check for any option. Please fill out this form with the needed information and let us know once you're done.

I appreciate your help, @JillG.

Best,

Jenelyn

[gwmum]

Hi Jenelyn_O 

I have completed the form and submitted it.

Regards

Gail

[EmersonB]

Hello everyone,

@gwmum, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for answering, JillG and Jenelyn.

Regards,
Emerson

[gwmum]

Thanks Emerson

[EmersonB]

Hi gwmum,

You're welcome. Let us know if you have more questions in mind or else I'll be locking this thread after a day.

Best,
Emerson