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Nest Doorbell Battery - Wiring won't work

Waldi77
Community Member

Hi there,

I recently bought a Nest Doorbell (batterry) since the fact that I could wire it to my existing chime was kind appealing.

The problem is: It doesn't work. When I wire the two cables of the old doorbell to the new one I got three problems:

1. The Doorbell is still recognized as running on battery and not as wired.

2. My chime won't stop ringing.

3. Also the "electronic chime" option within the app are greyed out. So it doesn't seem to realize that it is connected at all.

I have an elictronical chime and my transformer is compatible - at least it looks like it. But it just won't work.

Anyone with any ideas how this could be fixed?

Also: I'm living in Germany. Don't know if this is important or not.

5 REPLIES 5

janthadeus
Community Specialist
Community Specialist

Hi Waldi77,

 

Thanks for visiting the Community. My apologies for the late response here. Got it, thanks for sharing your setup and I appreciate your efforts. Let's get this sorted — a few questions:

 

  1. What's the reading of your transformer voltage?
  2. Did you set up your Nest doorbell as a battery or wired?
  3. Are the wires connected securely into the doorbell?
  4. Did you charge your doorbell before installation?

Try the steps here:

 

  • Use the included USB-C cable to charge your doorbell. Keep it plugged in during setup so that it can connect to the app and WiFi network. The status light will pulse white when your doorbell is charging, and will appear solid white when it's completely charged.
  • Make sure your transformer is 8 to 24 V AC and 10 VA.
  • Ensure the wires on your chime terminals are seated properly. Take a look at this wiring diagram:

 

 

  • If you set up your doorbell as a battery remove it from the app then set it up as a wired one. You may check this article for your guide.

Let me know how it goes.

 

Thanks,

JT

@janthadeus 

Isn't the Chime Connector (highlighted in your reply) ONLY for the Google Nest Hello Doorbell, and NOT for this customer's Google Nest Doorbell (Battery)?

Does the fact that this customer lives in Germany, with a different electrical system, affect how the Google Nest Doorbell (Battery) works?

Hi MplsCustomer,

 

I appreciate your feedback, we use this as a standard wiring diagram for indoor chime and users can definitely use a Nest mini speaker and Nest Hub display if their Nest Doorbell (battery) isn't compatible with their current chime.

 

I hope this answers your question.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi Waldi77

 

It's me again. I want to make sure you're all good — how did the steps go?

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,


I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 

Best,

JT