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Nest Doorbell (Battery) can't pinch to zoom?

mdr2
Community Member

Am I missing something here?  My new Nest Doorbell (battery) in the GOOGLE HOME app has alerted me that someone is walking past the end of my walkway.  But they are a bit far away and I can't really see them.  So as I'm watching the video I tried zoom in and it appears that there is no way to zoom while the video is playing.  Am I missing something?  Or is this another item to add to the already super long list of things the NEST app does so well and GOOGLE HOME app does do?

I hope I'm wrong on this.  Hoping some of the other users can confirm they are not able to zoom while playing either.

Thanks

5 REPLIES 5

MrVacca
Silver Product Expert
Silver Product Expert

It doesn’t do it natively in Google Home. If I download the clip, then I’m able to zoom in, but again that’s not within Google Home 😞

mdr2
Community Member

REALLY?   MrVacca, with all due respect do you think that is acceptable to your customer base?  To download clip after clip just so I can zoom in on something?  it takes you out of the app to do something security cams have done for the last 8 years.   

Wow. 😥

GarrettDS
Community Specialist
Community Specialist

Hey there mdr2, 

Sorry to hear about the frustrations with the this device. I do understand where you're coming from and I am happy to take this feedback and pass it along as we are always wanting to improve on our products. I'm sorry that this camera is not up to your standards, and we definitely want to improve this for our customers. 

Please let us know if you have any further questions or concerns. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS