Nest Doorbell (Battery) not pairing in Google Home app after factory reset

[jokerbean]

I am having trouble connecting my Google Nest Doorbell (Battery) to my Google Home app.
I had it working right out of the box, but I have now changed my wifi password (same SSID though).

This requires me to update all of my wifi devices to the new wifi password.

As a result, I followed the procedure for performing the factory reset.

Using a SIM card tool, I pressed the reset button through the pin-hole for more than 10 seconds and received the audible sound and steady yellow LED while the device was plugged in through the USB-C port for power.  Shortly, I get the blue pulsing LED.

I have already removed the device from my Google Home app and when I try to add it, I get the error "Couldn't find an assisting Nest device" and prompts to "Try again" but never succeeds.

I have also tried 2 separate Android phones as well as uninstalling/re-installing the Google Home app without success.

Any tips on what to try next?

[MplsCustomer · Accepted solution]

@jokerbean 

Customers in this forum have been complaining about the "assisting device" error for more than a year. The install procedure tries--and fails--to contact another of your Google Nest devices (the "assisting device") in order to get Wi-Fi settings. Some customers are able to get past this by temporarily turning off all of their other Google Nest devices during the install, hoping that the install process will then let you select your Wi-Fi network instead of trying and failing to get your Wi-Fi settings from an "assisting device".

[MplsCustomer · Accepted solution]

@jokerbean 

Customers in this forum have been complaining about the "assisting device" error for more than a year. The install procedure tries--and fails--to contact another of your Google Nest devices (the "assisting device") in order to get Wi-Fi settings. Some customers are able to get past this by temporarily turning off all of their other Google Nest devices during the install, hoping that the install process will then let you select your Wi-Fi network instead of trying and failing to get your Wi-Fi settings from an "assisting device".

[jokerbean]

Thanks for your response!
I removed my 2 nest thermostat devices from my Google Home app, then retried pairing the Nest Doorbell and it worked!
This time, when entering my wifi key, I am keeping the "Remember the password for this Wi-Fi network for setting up future devices." checkbox unticked (disabled) to avoid future problems.

[EmersonB]

Hi folks,

@jokerbean that's awesome — glad to hear that and thanks for getting back to us. If you have other questions and concerns, feel free to let me know.

I appreciate the help @MplsCustomer.

Regards,
Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

@jake_savage

Thank you for sharing your results with the community. I have pinned it as an accepted solution for those who are still experiencing this. 

Best regards,

Brad

[janthadeus]

Hey everyone!

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for the help here, MplsCustomer, Emerson and Brad.

Best,

JT

[jake_savage · Accepted solution]

Ensuring that my 2.4 GHz and 5 GHz networks were separated in my router, as well as factory resetting the Nest Doorbell, resolved my connection issue.  Your phone needs to be connected to your 2.4 GHz wireless network. I was able to reset up my device on my new cell phone only after doing these 2 things.