The Google Nest Doorbell (battery) has worked fine for the last 6 months (since I bought it) giving notification on my Nest Hubs. But suddenly the notifications stopped on the hubs but works just fine on my Apple Watch and iPhone.
I have checked the setup and it seems to be ok. Lastly I have reset the doorbell. Now when I press the doorbell I get notification on my watch and phone but not on the hubs. If I press the doorbell a second time a few seconds later the notification comes up on the hubs. I am not sure that a person would press more than once, certainly the postman doesn’t.
I can’t figure out why this happens and why it doesn’t work the first time.
I noticed the distinction. Perhaps they're related. Maybe it's related to the fact that the battery doorbell is normally in an "Idle" state, and perhaps after the first doorbell press, the doorbell is then "Live" and is then able to send a "Visitor announcement". None of the other posts have reported what happens on subsequent doorbell presses.
Definitely not a bot, but I would be happy to look into this further for you if MplsCustomer hasn't answered your questions or concerns. I would suggest checking your settings to see if you have notifications enabled on both the app and your phone or device. Restart both your phone and device, make sure your connection is strong, and try turning off the settings and back on if you have had notifications enabled. If you have done all of that already, let me know, and we can look further into it.
Several customers on several threads in this forum have now reported that, while they can get doorbell press notifications from their battery doorbell on their phones, getting "Visitor announcements" on their Nest Hubs, Nest Minis, and Nest speakers does not work, or works only on subsequent doorbell presses, or works only once out of 20 times. Is Google Nest investigating this issue?
I just wanted to pop in and say that we are looking into this issue further. I ask that you please fill out this support form, and support will be reaching out to you regarding this inquiry. Please feel free to share any feedback, or troubleshooting that you have tried. Even if it didn't work, please share it if you can. Thank you for your patience.
Tirinoarim and PeterTrier, checking in to see if you have further concerns about your Nest Doorbell (battery). Feel free to update this thread, and we're happy to assist you further.
PrebenGH, our team has sent you an email for further instructions. Let’s continue through that channel.
Dwmccorm, I’ve reviewed your case ID and made a follow up. Our team is currently working on a fix. Rest assured we're on top of this and you'll hear from us once we get a word.
I appreciate the help here, MplsCustomer and Brad.
I have tried to eliminate the problem with this method:
My hub is turned off a few hours each night using an on/off timer. My mini is turned off manually when I go to bed, and turned on manually when I get up.
The problem is apparently gone now; but it is always difficult to determine whether an intermittent error has disappeared.
I'm seeing similar behavior, my phone will get the rings, but none of the Google Minis or Nest Hubs will get them.
Geez, this thing is soo unreliable. I also had troubles a year or so ago with "Camera Feed Not Available" Error" as well.
Here is a similar post, where the customer reports they only get one in 20 "Visitor announcements" from the battery doorbell:
@dwmccorm thanks for getting back to us and sorry for the delay. I've checked your case and sent a follow up to our support team. They should give you an update soon. When that happens, please continue the conversation there to avoid confusion.
I appreciate your response, MplsCustomer, JT Brad and Archie.
The support team keeps asking me the same question (four times so far), do I have do not disturb set to on?). Which I have said that I do not.
I think that they are just trying to get me frustrated so that I close the case so that they can bump up their stats on their OKRs.
I'm still waiting for a root cause.
@MplsCustomer, thanks for the help.
@dwmccorm, thanks for the response. I reviewed the case and it seems like the support team is currently working with the higher tier of support. I genuinely understand the inconvenience you have faced, but rest assured that our support team will assist you on this and provide you with the proper resolution.
Thanks for your patience and for getting back to us.
I have followed up your case and we apologize for the delay. They should be reaching out to you shortly.
To confirm, are you using a dual band router? Could you check the Router if it has dual band steering. If there is, make sure to disable the dual band steering. You need to get help with your Internet Service Provider for that.