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Nest Doorbell Completely Dead

jersanter
Community Member

I've had a Nest Doorbell for a little over a year.  Just long enough that Best Buy can't do anything for me.  It's completely dead.  It was never wired so I would charge it about every 2-3 months.  I noticed my connection was in and out and then one day it just wouldn't charge any longer. It's basically a $175 paper weight right now. Is there any kind of warranty or battery replacement Google offers?  This can't be a problem only I am experiencing. 

10 REPLIES 10

MplsCustomer
Bronze
Bronze

@jersanter 

That's not good.  You could TRY contacting Google Nest Support to see if they'll replace it.  We have a Google Nest Camera (Battery) that's a little over a year old, and I'd be upset if the battery failed when it's this new.

https://support.google.com/googlenest/gethelp?hl=en

Sadly, Google refused to do anything about it. Not even a discount for a replacement. Pathetic customer support. $190 paperweight 

@jersanter 

That's disappointing!  It's too expensive to be a throwaway.

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I'm sorry to hear that. I appreciate your efforts getting in touch with our support team. Were you able to perform troubleshooting steps with our support team? If so, how did it go?

 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@jersanter we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

@Jt and @MplsCustomer I appreciate your help.

 

Best,
Emerson

The doorbell is dead and will not charge at all. Google will not do anything to help. Not even offer a discount on a replacement. $190 for a doorbell that lasted less than a year and a half.  Pathetic 

EmersonB
Community Specialist
Community Specialist

Hi jersanter,

 

I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
 

Thanks,

Emerson

Form filled out

EmersonB
Community Specialist
Community Specialist

Hey jersanter,

 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

 

Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hi jersanter,

 

Checking back in — how's it going with your Nest doorbell? Still need our help?

 

Regards,

JT