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Nest Doorbell Connection Has Become Unstable

Community Member

I've been having dropped connection issues with my Nest Hello Doorbell (Software 4110054)(started in mid-June 2023). I've restarted everything a hundred times, made all sorts of changes in the WiFi settings, even gave it a fixed IP address and still having issues with keeping constant connection.  Cisco Network Magic monitor shows it "Online" even when it claims to be "offline".  

Nest Hello Doorbell is dropping connection every few minutes or even seconds (sending messages to my phone that "Your camera isn't connected").  Will sometimes reconnect itself, or won't until I cycle the power.  Multimeter shows about 17.65v at the doorbell so power is not an issue.  My home network has been otherwise solid and nothing in the network was changed around the time this started.  Device's green LED stays on and the ring light is light blue even when it states "offline".   

It's totally unusable.  Would never pay for a Nest Aware account if I can not use it as it doesn't record anything or notify me...

Model    Nest Doorbell (wired)
Software    4110055
MAC    64166670e96a


Community Member

I have the exact same issues. As you, I've tried and diagnosed everything. It has to be something on Google/Nests end.

The router also sometimes lists the device as offline/not connected. So I'm suspecting the device firmware.

Looks like there's nothing we can do but to wait for Google to get their stuff in order. With the 2 or 3 people left working on googles home automation I suspect it will take a while (yes, google made me cynical as **bleep** about there products).

Community Specialist
Community Specialist

Hi everyone,


Thank you for posting and sharing your efforts to resolve your concern. I apologize that the Nest device isn’t working properly.


To completely isolate the hardware issue, let´s factory reset the device.


Follow the steps below:


  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device and then connect it to the USB cable and power adapter, if applicable.
  3. Reset the device to factory settings.
  4. Remove and add the device back to the Google Home/Nest app.
  5. Observe the device if the issue persists.

Here’s a handy guide to help you Troubleshoot offline Nest camera or doorbell.


Let me know how it goes.




Community Member

Hi, and thanks for responding.

I've already completed all troubleshooting tips found everywhere: powercycling the device, returning to factory settings and re-adding it to the Home app.

My wifi-network was a bit spotty (google wifi 1st gen) and has since been replaced with the asus xt12 mesh set. The wifi-network has been rocksolid since with the other Nest Hub Max camera's being online 24/7. The routersoftware shows me the connection to the doorbell is rated 'great' (when it's online). The doorbell is located 3 or 4 meters away from the primary Mesh router.

I get the "The camera's been offline for 10 minutes" notification about a dozen times each day. When I go to check in the app the doorbell is either working fine (the notification doesn't go away once the doorbell is back online) or the doorbell really is offline: it's shows offline in both the Nest and Google Home app. Trying to reconnect in the app does nothing.

The router software also shows the Doorbell as offline, like it's powered down or something. I've  physically checked the doorbell a few times when this happens and it actually looks like it's powered down: it's not responding to pressing the doorbell (e.g. no chime sounds, definitely no notifications).

It looks like a problem with the firmware. Maybe some overly aggressive sleep-mode or something?

I do have an active Nest Aware subscription.
When I scroll through the Doorbell time-line in the Nest app, the dark sections are either "No events detected" or "The doorbell was off or offline". When scrolling forward through time, it's almost always first "No events detected" and then goes to "The doorbell was off or offline". Sometimes after a minute, sometimes not for an hour.

It's a Nest Doorbell (1st gen, wired). Software 4110055. Worked fine for years, until somewhere last month.

Community Member

Something has changed, it seems. Saturday morning was the last time I got a "Camera is offline for 10 minutes" message on my phone. And every time I checked the camera was, indeed, working as it should.

Maybe a coincidence? I was getting at least a dozen of those messages each day, so 48 hours without one is... something I guess?

The loading of the streams also seems faster than before, but that might be some placebo... Maybe they finally fixed the back-end?

How is your doorbell now?

Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello again,


We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.



Community Specialist
Community Specialist

Hi BramNL,


Awesome! I'm glad to hear that your issue is fixed. 

@MDEmlet, were you able to follow the troubleshooting steps above? Let me know if you have any questions.


Keep me posted.