Nest Doorbell Dead

[Goombah]

First time recharging after initial installation a few months ago. Got the notification that it was fully charged. Remounted, and it took a few minutes to get online. Tested by ringing the doorbell and all good. Ten minutes later got the notification that the doorbell was offline. Unmounted it. Remounted but still offline. Short reset didn’t work. Plugged in to charger and got blue pulsing light. Removed from home and went through setup. Home app acknowledged connection but still showed offline. Unmounted again, now no status lights at all, even when charging. Totally dead. Reset does nothing- no lights anywhere.

Any ideas are appreciated. I have two of these and the other hasn’t given me any problems.

[EmersonB]

Hi Goombah,

Thanks for reaching out and sharing with us what you've done. I'm sorry to hear if you're having trouble reconnecting your Nest doorbell to the Google Home app.

Give these steps a try:

• Restart your Wifi router and your mobile phone.
• Try charging it for 1 hour. When the status light shows a solid white light it means it's fully charged.
• Remove the Nest doorbell from the Google Home app.
• Reset the Nest doorbell to the factory default and make sure it has a pulsing blue light, indicating that it's ready to be set up.

Keep us posted.

Thanks,
Emerson

[Goombah]

Thank you Emerson.

Tried charging but still nothing. It was fully charged when this happened by the way.  There is no status light (no lights at all).  I had already removed it then added it back in the app, but no longer found. Factory reset does nothing. Held it for both the short duration and long for a full reset but nothing. It is just not showing any sign of working at all. No lights whatsoever.

I appreciate any other ideas, but at this point it seems DOA.

[janthadeus]

Hey there,
 

Thanks for trying to isolate the issue with your Nest Hello doorbell (wired). It looks like it’s not getting any power from your transformer. Let’s sort this out —  a few questions: what’s the voltage of your transformer? How’s the temperature of the doorbell (warm, hot, cold or normal)? What country are you located in? Has there been any recent power outage in your area? Also, has it been exposed to direct sunlight?

Here are some troubleshooting steps you can try:
 

1. Ensure the wires are connected securely into the doorbell.
2. Remove the wires from the doorbell then use the included USB cable to plug your camera directly into a USB port on your computer.
3. When the light pulses blue, wait for a couple of minutes to reconnect it to your Wi-Fi. Otherwise, your doorbell is dead.
4. Mount your doorbell to the wall plate.

Important: When the doorbell shows a blue pulsing light when connected to a computer, it means it’s working. They may be issues on your wires or transformer. I recommend scheduling a visit with our partnered Nest Pro. 

I appreciate the help, Emerson.

Thanks,

JT

[Goombah]

Thank you for the reply JT

It is not a wired doorbell so not sure if this is the correct response.  The doorbell was fully charged when this occurred.  There are no lights at all, even when plugged in for an hour and also overnight.  The charging cords were changed to just eliminate that concern.  Plugging it in via USB into my computer did not result in any lights, etc. Computer did not recognize any new device.  I tested the connection with my Pixel phone and it immediately was recognized by the computer so no issue with the cable either.

At the moment it seems dead and bricked.  I will attempt to contact the Nest Pro you linked.  Thank you.

[Goombah]

After looking at the Nest Pro linked, that doesn't seem to be a solution either.  What I have is a dead doorbell that most likely needs to be replaced.  Since it is only a few months old I would think it is still under warranty.  Can you point me in the right direction to start that claim?  Thank you.

[EmersonB]

Hello everyone,

@Goombah thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate your help, JT.

Best,
Emerson

[janthadeus]

Hey Goombah,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[Goombah]

Sorry I was out of town.  I just submitted it.  Thank you.

[janthadeus]

Hi there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

I appreciate the help here, Emerson and Archie.

Best,

JT

[kari4588]

I'm having this exact issue with my nest doorbell (battery). I had to remove it from my account as part of the troubleshooting steps and now I cant add it back, so when I attempt to file a claim with the warranty, there is no record of it. It's only 2 weeks old. This is infuriating.

[aatienza]

Hey kari4588,

I'm sorry for the trouble. You can fill out this form and let us know once you're done.

Thanks,

Archie

[kari4588]

I just submitted the form 

[aatienza]

Hey kari4588,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

@Goombah, how's it going? Do you still need our help?

Thanks,

Archie