Nest Doorbell Light Cycles

[J97]

Hey all, 

I am trying to install my nest doorbell as a wired connection. I go though the steps on the home app and it all works til it says to mount it on the wall. Once I mount it and the steps are completed in the app, the light goes white, plays a chime then turns yellow and then the light turns off and the lights and sounds cycle though again. Anyone have any ideas?

[MplsCustomer]

@J97 

If your status light flashes yellow 10 times, that means "Failed to connect". If it blinks yellow slowly, that means "Battery issue".

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=4289195439339500964-NA#zippy=%2Cgoog...

Perhaps there's an issue with your doorbell transformer, such that it's not receiving sufficient power. These are Google Nest's requirements:

https://support.google.com/googlenest/answer/9247132

Many of us have had to upgrade to a 16V 30VA transformer for either our older doorbells or the newer 2nd gen doorbells.

[Lance_L]

Hi J97,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer’s last response? Let me know if that helps.

Best,

Lance

[Lance_L]

Hello  J97,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

I appreciate the help, MplsCustomer.

Regards,

Lance

[Juni]

Hello there,
 

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni