Nest Doorbell Over-Exposed

[chris271]

My doorbell camera was working fine, I’m not sure what happened this morning but the picture is very over exposed. I’m not sure what to do I really hope the camera itself isn’t broken since I don’t want to have to get a new one. 

[jenniffert]

Hi chris271,

I can see how this overexposure issue with your Nest camera could be concerning! 

Don't worry, many times overexposure can be fixed with some troubleshooting. We'll work through some steps to see if we can get your Nest camera capturing clear images again. A simple restart can often fix glitches and software issues that might be causing the overexposure. You can usually do this through the Nest app.

You can also check more details about the situation by using this help article Video is blurry, pixelated, discolored, or has glare.

Let me know how it goes!

Regards,
Jenniffer