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Nest Doorbell Peeling and Chipping

kevinpmcclellan
Community Member

Hi, we bought our doorbell about 2 years ago and it is starting to peel and chip away on the front face where the device is black. It does not seem that this should be happening after only 2 years. At first I thought it was the protective covering that I had forgotten to remove, but that is not the case. What should I do?

6 REPLIES 6

ai
Community Specialist
Community Specialist

Hello Kevin, 

We're sorry to hear about your peeling doorbell! I've gone ahead and created a case for you in order to escalate this issue to our repair/warranty team. You should receive an email asking for more details about your product soon. (If it hasn't arrived, please check your spam folder.) 

Warmly,

Ai 

filippocamillo
Community Member

Hello,

I have the very same issue with my doorbell but it has only 6-months. Can you help me?

Thanks,

F

Caedus320
Community Member

I'm also experiencing the same issue. It's particularly bad around the button. I'm worried for the potential of water infiltration damaging the electronics inside. 

ai
Community Specialist
Community Specialist

Hi @filippocamillo

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 4-5701000031315.
Kindly,
Ai

ai
Community Specialist
Community Specialist

Hey @Caedus320

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-0515000031240.
Kindly,
Ai

Richardtz
Community Member

Hi community Specialist.. Add me to the list of folks with same problem.. its peeling on the front and its only 14 months old.. i bought this over amazon bell and i like how it looked.. but not so much now.. can you please reach out to me to mak e me a happy customer??