Nest Doorbell Peeling

[Leemer]

Has anyone else had their Nest doorbell begin to peel outside of the warranty period? It almost looks like a plastic sticker that has dried and cracked. Maybe it has shrunk over time. I opened a chat with support and they have me a ticket number but offered no help. The support case ID is 4-5829000032242. does anyone know a DIY fix for this problem?

 

[Leemer]

Does anyone know if Ring has this issue? I wonder if I’m better off switching brands as the nest doorbell hasn’t been updated since I purchased this one. It doesn’t seem reasonable to expect anything other than failure again outside of the warranty period. 

[SteveT1]

Hi Leemer,

We understand where you’re coming from. However, we won’t be able to process a return for your device since this is already out of warranty. You can reach our Google Nest Support team for further assistance.

We’ll be here if there’s anything else.

Regards,

Steve

[SteveT1]

Hi Leemer,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Leemer]

Since many have experienced this same defect, and Google is not willing to repair or replace the defective item, can you at least tell me if the defect has been fixed for newer units? If I buy another one will I have the same problem soon after the warranty expires?

[Brad]

@Leemer

This peeling issue is not present with the 2021 Nest Doorbell (battery) and is only an issue with the previous model. I apologize that you are having this issue, and that your warranty is expired! I wish there was more we could do for you, but there isn't if it is not under warranty. 

Best regards,

Brad.

[Leemer]

So the hard wired product has not been fixed? This defect continues, is that what you just said? I have no interest installing a battery unit when my doorbell is hard wired. That’s a negative impact on the environment no customer should be expected to make. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.