I need some help. I have a Nest Doorbell that was purchased and installed back in mid 2020. I started noticing that the clearcoat is peeling by the “ring”button. Not sure why, but I am just worried that the peeling is going to travel and affect the camera located on the top portion of the doorbell.
I contacted Google support earlier and basically they were unable to help. They told me my warranty has been expired since June 2021. If I wanted any assistance, I would have to purchase a brand new doorbell. I asked what if the new doorbell peels again? The representative responded. “Just call us back before the one year warranty mark and we will get you a new one.” I find that response a little off putting. So I have to keep calling back every year for a replacement? That just shows how great these products are made.
I don’t understand why Google would not stand behind their product? Obviously, it’s something with the quality control and the product itself. This product has been mounted less than a year and seven months and it is already deteriorating. Others on this forum have complained about the peeling.
Can someone please help? Is there a way to remove the clearcoat without damaging the camera? Or is there someone I can call or talk to that can help with a replacement? Thank you very much for your time!
There are hundreds of threads in this forum about peeling Nest Hello doorbells. One of ours did when it was almost 2 years old, so we bought a silicone skin on Amazon to cover the peeling shards.
@Armus7 our support team will reach out to you via email. Please continue the conversation there to avoid confusion here. If you have other questions or concerns, feel free to start a new thread as I'll be locking this thread after 24 hours.
I appreciate the help, JT and MplsCustomer.