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Nest Doorbell Pin Won't Latch

gregorytodd08
Community Member

Similar to seemingly hundreds of other posters, my battery doorbell stopped latching. There seems to be a design defect with the pin and they eventually fail. No-one else seems to have a solution outside of replacing the whole unit. Mine is a couple months out of warranty and Google told me to take a hike rather than standing behind the product. It's disappointing but I have dozens of google smarthome thingies that work well so I suppose it is cost of doing business.

Anyway. I drilled a screw directly on the top until the screwhead is holding the doorbell down on the mount. I should get at least a few more years like this until I need to do something else. Not great, but what am i going to do? 

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3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello gregorytodd08,

 

Thanks for reaching out here in the Community. We understand that you're having trouble mounting your Nest Doorbell and we wanted to help you with how to properly mount it by clicking this link. It's a video on how to install your Nest Doorbell and you'll skip it to 3:25 to see how to easily mount it to its mounting plate. Let us know how it goes.

    

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hi gregorytodd08,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey gregorytodd08,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson