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Nest Doorbell: Thumbnail in event history and the enlarged photo do not match.

Community Member

When I click on a thumbnail in my event history, the enlarged photo on top does not match. There seems to be a delay between the two images. An example of the issue, is when I look at the thumbnail I see the front view of the person but when I click on it to view the full size image it is already the back of the person. It seams like the full image is a few second after the thumbnail. I do not have Nest Aware and I am only looking at still images, not video. Is there a fix to this, seams like the thumbnail is the correct image but I can't view it full size.


Community Specialist
Community Specialist

Hi there,


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,


Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS