Nest Doorbell (Wired Gen 2) and Mechanical Chime

[JJR9]

Just had our electrician install our 2nd Gen wired doorbell, connected to our existing mechanical chime. Power and wiring seem to be fine, we see the video on our App, but when the doorbell is rung the mechanical plunger goes down slowly and makes a very light, quiet chime. We have tried playing with electric vs mechanical chimes and that hasn’t resolved it. I have read that a faulty chime puck could be to blame. Any thoughts?  Thanks!

[MplsCustomer]

@JJR9 

I've seen posts from some customers who have had a defective "chime puck".

Another cause could be an inadequate transformer. Did your electrician check whether your transformer meets Google Nest requirements?

https://support.google.com/googlenest/answer/9247132?hl=en

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate the help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey JJR9,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT