Nest Doorbell Wired Gen2 Won’t Secure

[Nesty4theresty]

Hi 

I am having trouble getting the hex screw to catch so that the doorbell is secured. This is the second one I’ve installed on our property. The first one had no issues. The second will not catch. I’ve replaced it and still the alignment is off slightly to where the security hex screw will not catch. Please help. 

[MplsCustomer]

@Nesty4theresty 

You might have to resort to contacting Google Nest Support (https://support.google.com/googlenest/gethelp) for a replacement for your doorbell.

[EmersonB]

Hello everybody,

@Nesty4theresty, thanks for reaching out. If possible, could you send us the screenshot of the actual hex screw and the nut inside? The one that would catch the thread of the hex screw. Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hey Nesty4theresty,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Thanks,
Emerson

[Nesty4theresty]

Hi Emerson,

Thanks for the response. Apologize, been a little out of pocket. Am I able to upload a previously taken picture? I see where I can insert a picture that I take live (can do later this morning). 

[janthadeus]

Hey there,

Absolutely! You can upload the picture here. 

Here's how:

1. Hit “Reply”.
2. Click “Insert Photos” (camera icon on the upper left hand side).
3. Click “Choose Files”.
4. Follow the on-screen instructions.
5. Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Thanks,

JT

[Nesty4theresty]

I do not have that icon and when I tried to drag pictures it says I do not have permission to upload pictures. How do I get permission?

[Nesty4theresty]

sign out, sign in always good fix too    

[MplsCustomer]

@Nesty4theresty 

You need to log onto the forum before clicking on Reply to get the icon and have permission.  You can logon by clicking on the blue person icon in the upper right corner of the screen.

[Nesty4theresty]

 

[janthadeus]

Hello Nesty4theresty,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need more help.
 

Thanks for your continued assistance, MplsCustomer.

Best,

JT

[Nesty4theresty]

Shared pics below 🙂

[janthadeus]

Hi there,
 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Emerson.

Best,

JT

[Nesty4theresty]

Yes waiting on @EmersonB to respond since the request for pictures came from @EmersonB

[janthadeus]

Hey there,

Thanks for sharing the photos with us. Let’s have a better look at this — could fill out this form and let us know once you’re done?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hi there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Regards,

JT

[Nesty4theresty]

Close it

[janthadeus]

Hey there,

As you’ve requested. I'm going to lock this thread and mark it as complete. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT