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Nest Doorbell Wired Offline after a couple weeks

RBCOTC
Community Member

I bought a Nest wired Doorbell 2 years ago. Had it installed by a nest pro. It worked for about a month then went offline for the next year. Tried to restart/call the help line and they just told me to call another Nest Pro. Annoyed since they were the ones who installed it wrong in the first place? Just bought another doorbell a month ago and it worked for a couple weeks then now it says offline. Really don't want to hire another Nest Pro since the last one did not work and I will end up $1000 in the hole with no camera. Could someone help me find the right transformer and wire? I have no chime system and it goes straight to my phone, how complicated can it be?

1 ACCEPTED SOLUTION

RBCOTC
Community Member

Brad thanks for checking in. I had a call with the Nest Help line and they allowed me to exchange by current doorbell, which was no longer turning on (Purchased Dec/21) for a new one. I'm hoping that using this new Doorbell Camera with the 18V transformer recommended above will solve the issue. I will update once it arrives in the mail and I give it a shot.

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5 REPLIES 5

kabylewolf
Community Member

Dang that sucks. My first thought is to check if the doorbell is even getting power. Can you check to see if it still lights up at all? If not, it's probably safe to assume the connection to the doorbell system is broken. 

Depending how they connected, they could of ran direct low voltage wires to it, which are suuuuuper fragile (especially in older homes) and definitely something I'd immediately suspect as having broken. This is an easy fix. You just need to take off the doorbell, check the wires to see if they're properly connected to the doorbell and/or providing power. If the doorbell doesn't turn on, check with a multimeter if you're getting voltage. If you don't a ghetto approach (and less safe, but it's still a low voltage line and nothing more than a mild shock) you can gently brush both ends together and if no sparks appear, it's safe to assume those lines are dead. You will need to re-terminate the wiring (pull more wire out from the wall, and cut, and test again to see if sparks appear. If they don't, you'll need to either get someone out to run fresh lines, or you can explore with alternative power options. 

The other possibility is power being given via USB cable. Most people don't usually have this setup from my experience. But if you're handy, you could run a usb cable from the hole in your wall out to the otherside into your home and connect it to an outlet. But I don't expect that's a realistic approach for most. 

one last recommendation which may be super easy, but less than aesthetic would be this. 
https://www.amazon.com/Wasserstein-Supply-Adapter-Compatible-Doorbell/dp/B07GGZ8HZV/ref=asc_df_B07GG... 

If you go grab a usb charger/battery and connect it to your doorbell to test if the doorbell itself is just straight up dead/unresponsive. And that'll save you plenty of time right there lol

Thanks for the recommendation. Since I have gone through two of these cameras I suspected the Transformer this whole time, but just could not believe that the Google approved installation company would use the wrong transformer. I ordered that Nest specific transformer you recommended and will let you know what goes down when I get it.

 

Thanks again

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

RBCOTC
Community Member

Brad thanks for checking in. I had a call with the Nest Help line and they allowed me to exchange by current doorbell, which was no longer turning on (Purchased Dec/21) for a new one. I'm hoping that using this new Doorbell Camera with the 18V transformer recommended above will solve the issue. I will update once it arrives in the mail and I give it a shot.

Brad
Community Specialist
Community Specialist

@RBCOTC

 

I am very relieved to hear that you were able to do an exchange! I hope it arrives quickly for you! In the meantime, since this issue has been resolved with the exchange, I will go ahead and be locking this thread at this time. Thank you for all of your patience, and I appreciate your time.

 

Best regards,

Brad.