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Nest Doorbell and Samsung S10+

Community Member

I recently purchased an Nest Doorbell with battery. I have an Samsung S10 plus with Google Home app installed. When trying to speak to visitor through app, the sound is so low that they can not hear what I'm saying.  It is almost useless.  I am now doing research and seeing this is not a new problem.  When will a solution be given?


Community Member

I had this, turns out that the microphone in the Samsung is at the bottom of the phone (next to the charging point) so if you speak into this directly, rather than the phone face it should improve.

Community Member

Having the same issue. Turns out it's a known fault that Google are turning a blind eye on. I'm considering legal action to get the screw holes that have now been left in my door repaired by Google after they sold me a product they knew had compatibility issues with one of the world's most popular mobile phone brands.

Community Specialist
Community Specialist

Hey Folks.


At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.


Best Regards,