cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Doorbell (battery) doesn't show video on hub when someone rings doorbell

BryanC
Community Member

Just installed the new nest doorbell (battery). When the doorbell is rang i get alerts on all my devices and speakers that someone is at the door but no video available. Any suggestions or anyone running into similar issues?  

 

 

 

8 REPLIES 8

BryanC
Community Member

Apologies for the typo...title should say "when" not "written"

Any thoughts?  Should live video stream when someone rings the bell? 

16308527351694966686265244189116.jpg

BryanC
Community Member

And to be clear my wired nest hello at my other entrance does play video when the doorbell is rang. 

mdr2
Community Member

Hmmmm,  so when you go into the GOOGLE HOME app and select the camera do you see video?  Do you not see video ONLY when someone rights the bell?

BryanC
Community Member

I see video when i go into the app... is just when the bell rings that my hubs won't show the video.  On my phone i get a notification when the bell rings and there is a picture of the person who rang. 

BryanC
Community Member

Should i expect to see video when the bell rings on the hub?

mdr2
Community Member

Hi BryanC,  Yes, you should see the announcement appear on your hub when someone pushes the doorbell button.   (at least I do on mine).

Did you get this working yet?

If not check this setting...

Go into the GOOGLE HOME app and selec the doorbell camera.  Then select the GEAR in the upper right corner.  In the list that comes up select DOORBELL.  Then make sure "VISITOR ANNOUNCEMENTS" is turned on. 

Let me know if that fixes the problem.

In the GOOGLE HOME app

Brad
Community Specialist
Community Specialist

Hey folks,

 

Wondering if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

biznews
Community Member

I have the same problem.   Notification comes on nest hub and iphone but the video is black and will not display and when I touch the microphone icon to speak they cannot hear me .