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Nest Doorbell battery won’t power up or charge

Bree70
Community Member

I have had my nest doorbell since April in June it went off-line. I have tried resetting it. I tried charging it when I plug it into the power source. It won’t even power up when I scroll through the Nest app. It shows it off-line if I go back far enough, it mentioned that the battery died, however the last record for the battery showed 68% eight months, and it will not charge. I have it plugged into multiple different cords and it will not power up at all no  lights or anything 

1 REPLY 1

EmptyNester
Silver Product Expert
Silver Product Expert

Hello,  since this is just a user forum Google will not respond here.  If your camera is still within the 1-year warranty then they might replace it for you.  Here is the link to open an official support ticket with Google....

https://support.google.com/googlenest/gethelp