Nest Doorbell camera / ringer not working

[MickyC82]

I have successfully setup my Nest Doorbell (battery) in the Google Home app. However once setup and mounted it is unresponsive - I cannot view the live camera (the app says it is unavailable) and the ringer doesn't do anything. The doorbell appears in the Home app and I can chance the settings and see that the battery is fully charged.

Any suggestions?

[MplsCustomer]

@MickyC82 

Is your battery doorbell wired or not? If it IS wired, under Settings | Battery, does it say "Plugged in"? When you say the "ringer doesn't do anything", what do you mean? Is there no sound at the doorbell itself, or is your indoor doorbell chime not ringing (IF your doorbell is wired)? Do you have "Push notifications" turned on and are you getting notifications on your phone?

[MickyC82]

It's not wired. After setup it shows as online and I can view the video for about 10 minutes, before it says live video is unavailable in the app and I get a notification that the doorbell is offline. If I press the ringer nothing happens. When I unmount it and plug it in to charge it the status light starts pulsing blue.

[MplsCustomer]

@MickyC82 

If your doorbell is NOT wired and is therefore running on battery power, then this applies:

"Live video from battery-powered Nest cameras and doorbells stops after 5 minutes."

https://support.google.com/googlenest/answer/10065055

I don't know why you would get a notification that the doorbell is offline.

Does the ringer on your doorbell NEVER ring? If so, perhaps you should contact Support (https://support.google.com/googlenest/gethelp).

If you're plugging in the doorbell to charge it, the status light should pulse white while it is charging, and be solid white when it is charged.

A pulsing blue light means it's ready to connect; a fast-pulsing blue light means it's trying to connect.

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=8584222584625384002-NA#zippy=%2Cgoog...

[MickyC82]

Thanks for your help. Google are sending a replacement.

[zoeuvre]

Hi folks, 

@MickyC82, thanks for posting here in the Community forum, and I'm happy to hear that you are now getting your replacement. Let us know if you still have questions or concerns, as we'll be willing to assist you more.

I appreciate your help, @MplsCustomer. 

Best,

Zoe

[zoeuvre]

Hi MickyC82, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe