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Nest Doorbell delaminating / peeling

DaveInSF
Community Member

Hi there

My nest hello doorbell is starting to delaminate.  Looks like others have had similar issues.  Any suggestions?

nest.jpg

Thanks!

1 Recommended Answer

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am relieved to hear that some of you were able to get a replacement! However, I wanted to state here that this is not the outcome for every user. This is a case-by-case situation. One main difference is that if you are out of warranty, we will not be replacing your device for you. Please reach out to Support for further questions. As this inquiry has been resolved, i'll be locking this thread at this time.

 

Best regards,

Brad

View Recommended Answer in original post

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to thank you for filling out the support form! We have received your case, and moving forward you'll be working with support on this inquiry. We'll be locking this thread soon to keep this concern organized, and focused on your issue. 

Best regards,
Brad

DaveInSF
Community Member

For future readers of this post - Google is replacing the doorbell even though it's out of warranty. They're sending a refurbished unit. Will hope for the best.

Brad
Community Specialist
Community Specialist

Hey folks,

 

I am relieved to hear that some of you were able to get a replacement! However, I wanted to state here that this is not the outcome for every user. This is a case-by-case situation. One main difference is that if you are out of warranty, we will not be replacing your device for you. Please reach out to Support for further questions. As this inquiry has been resolved, i'll be locking this thread at this time.

 

Best regards,

Brad