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Nest Doorbell doesn't save Videos of Events?!

MarkoBon
Community Member

I get notifications of all sorts of Events (Motion, Person, Sound), but when i click on them in the (newest version of the) iOS app, i see no video associated with these events, just stills.

What am i doing wrong?

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

  • Do you still need help with this issue? I know that there's been a delay in response since you posted.
  • What other troubleshooting steps have you done thus far?
  • I would suggest reviewing this article as it has some great troubleshooting steps. 

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.