Nest Doorbell files the "Testing internet connection" test at very end of setup process

[kirkwood]

While setting up doorbell, I get as far as the app connecting to my Wi-Fi and "Testing your connection". The test then fails, says "Something went wrong - There is no internet connectivity on the network". Retried more than a dozen times, no joy. Here are the things I've tried so far:

• Turned phone Airplane mode on & off
• Restarted phone
• Restarted router
• Restarted Nest Doorbell
• Factory Reset Nest Doorbell
• Cleared Play Store cache & data
• Moved Nest right next to router
• Called my ISP to test the modem and ensure nothing is wrong
• Did a Speedtest (200 Mbps download, 10 Mbps upload)

I have a brand new dual-band router, 5G and 2.4G
All other devices in the house work on this network.

At a loss. If I can't find a solution I guess I just return the device?

[Ashepherdson]

IS your 5ghz channel below 149?  If not, change the channel to one lower than 149 and try that.  

[yukoncornelius]

If that doesn't work you may be too far away from your router.  I needed a wi-fi extender.

[kirkwood · Accepted solution]

Solved. My Wireless router management software had a list of devices, and configurations for each separate device. The Nest, for whatever reason, was set to the PAUSED state. When I unpaused it, the device connected properly.

[aatienza]

Hey folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie