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Nest Doorbell loses WIFI connection after power shortage

ThomasHamburg
Community Member

After a flash power shortage (which affected the router ~ 5 m away from Nest doorbell battery model, but powered via  the doorbell cable) the doorbell loses the WIFI connection and does not build it up again. Second time that this happens. Reset necessary. We have another Nest camera with which keeps on working along to all other WIFI connected peripherals lile the Nest Hub, too. Specs of the doorbell:

Model: Nest doorbell (battery)
SW-version: gq-user 1.61 Openmaster

301354 test-keys stable-channel stable-channel

1 ACCEPTED SOLUTION

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

View solution in original post

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best regards,

Brad

Hello Brad,

 

yes, I'd be pleased for hints solving this issue.

Brad
Community Specialist
Community Specialist

Hey there,

 

I would suggest that you Factory Reset the device, and try again.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve