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Nest Doorbell no longer rings Hub, phone, or doorbell

Va2nG
Community Member

The issue started as you had to hold the button a little longer to ring the doorbell. Then the house doorbell stop ringing, next the Hub started missing alerts. Now not even my phone is getting a notification when the doorbell is rung. I've check the wifi and all connections no issues. Even put the Nest Hello on a adapter for power doorbell still won't ring.

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Do a FULL power cycle of your home.   So this would be your router, nest doorbell, all smart speakers and displays, your phone, everything.  If the problem persists after everything has had a chance to reboot then it could be an issue with the doorbell itself, but I suspect the full reset will get things moving again. 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

P.S Thanks for your help @Ashepherdson!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.