I have had my nest doorbell for about 2 years. The front by the button is peeling and cracking and it looks awful. I called customer service and because the warranty is up, they will not help me. They told me that the doorbell shouldn't be in sunlight. Lol I buy plenty of Google products and this is the first time I was really baffled at their service.
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I just started having the same problem this week, My unit is about 2 years old or so. I hope you can get the problem fixed, but it seems like this is a common known issue. (If they end up replacing yours, please tell them to send me one too, please!)
Thanks for your assistance, MplsCustomer.
I'm sorry to know that your Nest Hello doorbell is peeling and cracking. These issues are the result of the doorbell being exposed to extreme temperatures like direct sunlight, dust, rain and snow. Protecting it with a silicone cover would help prolong the quality of its cosmetic.
Let's check this out — could you please fill out the form so we could further investigate?
The 320 threads in this forum about Google Nest Hello Doorbells peeling after a year or two of use point to a design flaw, not "being exposed to extreme temperatures like direct sunlight, dust, rain and snow". Our 23-month-old Nest Hello doorbell that is peeling is under an overhang and gets some afternoon sun but is otherwise shielded by the overhang from the worst of our weather in central Minnesota. But it's impossible for a doorbell not to have SOME exposure to dust, rain, and snow.
Thanks for the heads up! We hear you — rest assured that we'll take note of it. We'll ensure that we'll learn from your experience as we continually improve our products and services.
I have the same issue. I logged a ticket and was told they would not replace. I’ve asked for the case to be re-reviewed as this isn’t acceptable.
It certainly makes me want to reconsider all of my Nest devices of which I have several.
If I compare this to my experience of dealing with Apple support it’s chalk and cheese. They have replaced several items for me out of warranty where there was a manufacturing defect, which this clearly is!