Nest Doorbell warranty

[GlenHatsumi]

I have a Nest Doorbell that will no longer mount as the top plastic top is stuck in and will not come out. I have tried several times to fill out the warranty form as it is still under warranty but the page just keeps returning a form error and asking me to refresh. Has anyone been able to file a warranty claim for this?

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. Please fill out the form, and a higher tier of support will reach out to you for further assistance.

Best regards,
Brad

[OliverH]

I have the same issue with my doorbell. I successfully filled out the warranty form a couple of days ago but haven't had a response yet - do you know how long they are likely to take? 

[Brad]

@OliverH

I am afraid I do not have a timeframe to provide, but if you have submitted the form already, you should hear from them soon. Thank you for your patience.

Best regards,

Brad

[Jeran]

Thank you for helping out on this thread, Brad!

Hey there GlenHatsumi,

I'm just checking up on this thread, were you able to fill out that form that Brad provided?

Best regards,
Jeran

[Jeran]

Hey GlenHatsumi,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran